Position Summary: Under the direction of the Primary Care SBU Dyad Leadership, the Assistant Director of Primary Care will have responsibility for the operational aspects of the Tidelands Health Primary Care Service line in a defined geographic region. Working closely with the dyad leadership of Primary Care, the Assistant Director will collaborate on operational, strategic, and programmatic aspects of the Service Line, along with the “Strategic Business Unit” within the Tidelands Health – MUSC affiliation partnership that aligns with the TH mission and strategic vision.
Collaborates with leadership in the development of the Primary Care Service Line. Ensures that a full continuum of services is deployed in response to customer needs (patient, payer and physician). Collaborates with dyad leadership of Primary Care on quality initiative, outcomes, goals and plans for the service line. Creates and implements plans, monitors outcomes, and promotes all aspects of primary care treatment with an emphasis on continuum of care and population health activities and services. Prepares budgets for assigned practices and ensures appropriate profitability and/or revenue maximization. Manages data capture and analysis and monitors outcomes data for assigned practices.
Participates in primary care service line related business activities; patient centric programs, provider capacity to support market and community needs. Establishes and maintains long-term positive relationships and collaborations with physicians and specialists who support TH programs and services; establishes collaborative relationships with directors, managers, and departments. Participates in system wide initiatives related to performance improvement (revenue, cost, quality and customer/patient experience, provider and employee satisfaction). Represents TH in a professional positive manner in the community and to other external agencies. Works with dyad leadership of Primary Care on management and marketing functions to achieve established clinical, financial and customer service goals. Maintains knowledge of current trends in best practices and reimbursement models at the local, regional, and national level. Perform other duties as assigned.
- Provide operational leadership for the assigned practices and practice managers within the Primary Care Service Line
- Collaborate with Physicians, Pharmacists, Pathology, Nursing, Therapy, THG and Tidelands Health partners
- Participate in the development of strategies to improve regional growth of the clinical enterprise and network affiliations.
- Lead and participate in project management activities.
- Collaborates on care continuum models to optimize efficiency.
- Oversee development of standard operational policies and protocols across the service line for improved preventative medicine and disease management practices to include Patient Centered Medical Home, Chronic Care Management and Ambulatory Joint Commission standards
- Work with Primary Care dyad leadership to ensure service line maintains workflows and accountabilities that comply with evolving standards of care.
- Participate in process development to improve access for patient encounters through the use of technology (i.e. e-visits, telehealth, patient portal)
- Use benchmarking and relevant market data to develop and deploy appropriate dashboards and other management tools across the service line.
- Promote the TH brand of primary care to exceed all patient expectations through provider and employee engagement.
- Assist dyad leadership of Primary Care with marketing campaigns, community outreach, internet strategies and other events specifically designed to enhance the brand of Primary Care services.
- Maintain knowledge and awareness of competitive regional environment and develop strategies to further Tidelands Health position in the market
Planning and Budgeting
- Track progress of comprehensive Primary Care service line business plans.
- Work with hospital leadership and physicians to develop and manage annual budgets, including volume targets and identify economies of scale.
- Manage and improve service line activity by meeting key performance metrics including volume growth, patient satisfaction, access, quality measures, service line profitability, and staff and physician engagement scores
- Coordinate with other service line leadership as needed to ensure that the Service Line goals are achieved
- Participate in corporate supply chain initiatives to manage the introduction of new technologies and devices in a fiscally responsible manner, balancing our need to advance our clinical quality, our market position and our financial performance
- Coordinate with utility departments to identify priorities, including recruitment, development of new programs and improving referral relationships both internally and externally.
Education and Experience:
- Required: Bachelor’s Degree. Master’s Degree in health care related field highly preferred.
- Required: Minimum of 3 years management and operations experience in healthcare. Ambulatory Operations experience preferred.
- Required: Successful track record of developing effective collaborative relationships with physicians.
- Proficiency in Microsoft programs,
- Strong organizational, communication and multitasking skills required.
- Ability to coach, mentor and empower staff to effectively perform their responsibilities.
- Demonstrate professionalism and ability to deliver on personal and organizational commitments.
- Effectively respond to changing circumstances and priorities with use of effective time management.
- Demonstrate ability to work independently and make decisions through the use critical thinking.
- Proven excellence in organizational, customer service and employee engagement initiatives.
- Ability to meet key performance goals through the use of data analytics.
Physical Requirements: Light-Medium While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert 15 to 20 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or 5 to 10 pounds of force frequently, and/or greater than negligible up to 5 pounds of force constantly to move objects.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and will be measured by post offer Physical Agility testing with a required “Light-Medium” rating to verify ability to meet the requirement.