Position Summary: Under the direction of the Medical Director and the System Director of Laboratory, the Laboratory Assistant Director will oversee the administrative and clinical operations for both the inpatient and ambulatory Laboratory Clinical Service Center (CSC). The Assistant Director assists with directing laboratory services oversight of section leaders and employees and assists the Laboratory Director in planning, directing, and coordinating other laboratory duties. Working closely with Laboratory leadership and SBUs/CSCs, the Assistant Director will collaborate on operational, strategic, and programmatic aspects of the Laboratory CSC that aligns with the TH mission and strategic vision.
Collaborates with leadership to grow and develop Laboratory Services. Works closely on testing methodology and procedures, verification of testing, resolution of technical problems, QC issues, and other clinical/technical issues for multiple laboratories. Responsible for administrative functions such as employee evaluations and competencies, inventories, and other department personnel issues. Is accountable for formulating goals, standards of practice, and coordinating medical, technical, and administrative functions. Maintains compliance with regulatory agencies and appropriate licensing/accrediting agencies. Assists with supervision of the operations of each laboratory section. Supports the short and long range goals, standardization of practice, and develops a plan for future needs and trends. Maintains standards of safety, quality, productivity, and job performance.
Participates in Laboratory CSC activities to coordinate the creation and implementation of “standard work” to be applied across TH sites. Supports analysis and projects, business and strategic plans, market assessments, and is accountable for action plans. Participates in system wide initiatives related to performance improvement (revenue, cost, quality, customer/patient experience, provider and employee satisfaction). Represents TH in a positive manner in the community and to other external agencies. Establishes collaborative relationships with directors, managers, and departments to achieve established clinical, financial, and customer service goals. Maintains knowledge of current trends in best practices and reimbursement models at the local, regional, and national level. Performs other duties as assigned.
- Responsible for assuring lab sections meet all regulatory requirements (CAP, CLIA, Joint Commission, AABB, and federal and state requirements).
- Provide operational leadership for the assigned laboratories and location supervision within the Laboratory Clinical Service Center (CSC).
- Collaborates with Lab leadership to develop and improve day to day operations and ensure cross functional alignment.
- Participate in the development of strategies to improve regional growth of the clinical enterprise
- Supports quality management program in all areas of laboratory functions.
- Participate in process development (i.e. updated technology and equipment, streamlining processes)
- Promote TH laboratory services to exceed all patient expectations through provider and employee engagement.
- Ensures and reviews data collection and management information systems for specimen collection and identification, test requesting and reporting, record keeping and retention, data retrieval and transmission, accounting and inventory control.
- Oversees interviews, employment, transfers, promotions, and terminations.
- Ensures qualifications and competence of each laboratory staff member and provides for orientation, in-service training, and continuing education as needed to meet competency requirements
- Maintains appropriate relationships between departments and system utilities .
- Reviews statistical data for the purpose of analyzing operations, productivity and identifying trends.
- Establishes and manages departmental standards of safety, quality, productivity and job performance.
- Reviews quality data and develops clinical and technical knowledge of clinical assays in the laboratory
- Assists with developing, implementing, and maintaining policies and procedures that guide and support the provision of lab services. Ensures annual review of policies and procedures.
- Collaborates with educators and vocational/technical systems regarding training curriculum, clinical rotations for students, and team member education.
- Works with individuals, agencies, and trade organizations associated with delivery of laboratory and healthcare services.
Planning and Budgeting:
- Assists in the evaluation of laboratory fiscal needs, patient satisfaction information, departmental performance and operating statements.
- Assists Department Director in budget planning process and revenue maximization.
- Communicates with manufacturers and distributors of capital equipment.
- Utilize benchmarking tools to ensure performance goals are being met
Provides reports to department director on an as needed basis
Education and Experience:
- Required: Bachelor’s Degree. Master’s Degree in health care related field highly preferred.
- Required: Minimum of 3 years management and operations experience in healthcare. Ambulatory Operations experience preferred
- Proficiency in Microsoft programs,
- Strong organizational, communication and multitasking skills required.
- Ability to coach, mentor and empower staff to effectively perform their responsibilities.
- Demonstrate professionalism and ability to deliver on personal and organizational commitments.
- Effectively respond to changing circumstances and priorities with use of effective time management.
- Demonstrate ability to work independently and make decisions through the use critical thinking.
- Proven excellence in organizational, customer service and employee engagement initiatives.
- Ability to meet key performance goals through the use of data analytics. Physical Requirements: Light-Medium While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert 15 to 20 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or 5 to 10 pounds of force frequently, and/or greater than negligible up to 5 pounds of force constantly to move objects.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and will be measured by post offer Physical Agility testing with a required “Light-Medium” rating to verify ability to meet the requirement.