Tidelands Health

Cash Applications Manager - Georgetown Memorial Hospital (Georgetown, SC)

Posted Date 2 months ago(6/10/2022 9:23 AM)
Job ID
SAL 2 (Full Time Reqular Exempt)
US-SC-Myrtle Beach Area
Weekday - Days


Position Summary: Provide leadership, direction, development, and cross training to ensure cash posting, EFT processing, payment posting, reconciliation, and reporting are completed in a timely and accurate manner. This includes the following:

  • Process all payments received from patients, insurance companies, and Accounting (G/L)
  • Confirm and oversee cash posting for Physician Practices and Hospital ensuring minimal amounts are unposted by month end
    • In the event functions are outsourced, to the best of their ability work with the outsourced team to identify the ideal process to ensure Tidelands Health interests and goals are maintained
  • Ensure that payments from patients are applied accurately and timely
  • Work with Collections and customer service to ensure issues with patients or misapplied cash is resolved in a timely manner with no patient disruptions
  • Oversee monthly closing process in collaboration with Accounting Director Design, streamline, and execute processes and procedures that incorporate controls with emphasizing efficiency and accuracy of the transitions
  • Identify process improvements and automation opportunities
  • Respond to request from financial information from internal and external customers
  • Act as the primary point of contact for lockbox maintenance and problem resolution
  • Maintain Daily Collections Goal met board and submit daily cash collections
  • Maintain backup files for patient disputes of payments
  • Support staff in outlying locations with needed materials for upfront collections
  • Act as primary point of contact for credit card terminals and access to online access to system
  • Analyze weekly and monthly reports pertaining to credits for Insurances and Self Pay populations
  • Oversee weekly reports submitted to Accounting for patient refunds
  • Oversee daily operations of mail and mail room across the organization
  • Other duties as assigned



  • Must meet one of the following:
  • Bachelor degree in business administration, finance, accounting, healthcare administration or a related field, required.
  • Multiple (10+) years of experience in a finance / accounting department in daily operations
  • Healthcare Financial Management Association (HFMA) Patient Accounts and Hospital Accounting Certification preferred



  • Significant five plus (5+) years experience with the following:
  • Direct management of between (5) to twenty (20) resources within a PFS department (or CBO equivalent) with particular emphasis on communication, customer service and cash applications;
  • Hands-on knowledge of cash applications functions (electronic and manual payment posting, credit balance resolution, refund processing and daily cash deposit/posting reconciliation)
  • Hands-on knowledge of the accounting and cash applications functions to include:
    • Use of electronic remittances
    • Use of patient payment technology and techniques
    • Cash Collection Laws
    • Cash Collections and posting best practices
    • Patient accounting system third party billing
    • Information systems and platforms to ease patient payments, reconciliations, and price transparency
  • Demonstrated service and success in team leadership, working in a matrixed environment, including team selection, performance evaluation, training and coaching.
  • Hospital Business Office experience preferred. 
  • Computation, Posting and follow-up on Insurance remits / EOB are preferred. 
  • Cashier experience preferred. 
  • Accounting experience is desired but not essential.



  • Ability to work under tight time schedules required. 
  • Knowledge of Microsoft Word and Excel experience preferred. 
  • Ability to type 45 words per minute required. 
  • Working knowledge of fax machine, calculator, typewriter, copier, computer skills and knowledge of Microsoft Office operating systems required.

Medical terminology desired/preferred.


Physical Requirements:

Light Physical Agility Test (PAT) Rating While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


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